At Center Parcs Europe, we believe in the power of togetherness and in creating meaningful moments for our guests and each other. We build spaces where people feel at home, breathe deeply, and reconnect with what matters most. That same spirit shapes our culture: collaborative, open, and focused on continuous improvement. As we grow and become more digital, more authentic and more sustainable, quality plays a key role in ensuring a consistent and reliable guest experience across all touchpoints.

As a (Junior) Quality Assurance Specialist (m/f/d), you drive quality across our German Customer Care operations by turning guest interactions into clear insights and concrete actions. Acting as a guardian of service excellence, you monitor customer interactions, identify improvement opportunities and support teams in delivering clear, fair and solution-oriented service experiences.

Your Daily Impact

• You monitor and evaluate customer interactions (calls, emails, digital channels) based on defined quality standards
• You provide structured and constructive feedback to agents and team leaders to support performance improvement
• You lead calibration sessions to ensure consistency and fairness in evaluations
• You analyse quality results and customer trends to identify root causes and improvement opportunities
• You work closely with Operations, Training and CX teams to implement concrete action plans
• You contribute to continuous improvement of scripts, processes and quality frameworks
• You prepare clear reports and share actionable insights with stakeholders

Does This Sound Like You?

• You have experience in Quality Monitoring, Quality Assurance or Customer Service, ideally within hospitality, leisure or service environments
• You are analytical and structured, and you turn performance data into clear insights and improvement actions
• You communicate feedback with confidence and fairness, both one-to-one and in group settings
• You are organised, proactive and committed to raising service standards in a dynamic and international environment
• You speak fluent German and English and enjoy working in an international team