At Center Parcs Europe, we believe in the power of togetherness and in creating meaningful moments for our guests and each other. We build spaces where people feel at home, breathe deeply, and reconnect with what matters most. That same spirit shapes our culture: collaborative, open, and full of growth opportunities. Whether in our parks or at our headquarters, we’re growing, becoming more digital, more authentic and more sustainable – and we’re looking for people who want to grow with us – in a culture where your ideas count, your work matters, and no two days are the same.

In this role, you shape how we connect with our guests and support our contact center teams every day. As Product Owner for our Customer Contact Center tools and journeys, you turn business needs into impactful digital solutions that improve both customer experience and operational performance across the PVCP Group.

 The Product Owner acts as a key interface between business teams (call center, customer service, marketing, operations) and IT / Data teams / external vendors, following an agile and value-driven approach.

 

Your Daily Impact

• You define and own the product vision for customer contact center tools and journeys, translating business objectives into a clear and value-driven roadmap
• You work closely with call center, customer service, marketing, operations, IT, data teams, and external vendors to turn business needs into well-prioritized user stories
• You manage and prioritize the product backlog, facilitate agile ceremonies, and ensure focus on customer impact, business value, and technical feasibility
• You coordinate delivery and validate solutions through functional testing, ensuring quality, consistency, and successful adoption across teams
• You continuously identify opportunities to improve customer experience and operational performance across telephony, CRM, omnichannel, self-service, and AI-driven solutions

Does This Sound Like You?

• You bring solid experience in Product Ownership or Product Management, with a strong understanding of customer contact centers and CRM environments
• You feel confident working in agile setups, writing clear user stories, prioritizing effectively, and explaining complex topics in a simple, structured way
• You combine a strong customer-service mindset with analytical thinking, stakeholder management skills, and fluency in French and English (German or Dutch is a plus)

 

Center Parcs is an employer that values and actively encourages diversity and inclusion.